Terms and Conditions


Statutory Rights 
None of the information below affects your statutory rights. We are a UK based company and all contracts for sale of goods entered into by It&ly Hair & Beauty Ltd on the website will be subject to the laws of England and Wales.

The prices quoted are those ruling at the time of sale . Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of VAT. All products are subject to availability. Acceptance of your order and prices will be confirmed on receipt of your order.

Return, refund and cancellation policy
In the event that you are dissatisfied with yours goods, please return them in their original packaging to It&ly Hair & Beauty Ltd, Unit One Park House, Greenhill Crescent , Watford WD18 8PH. Unused products in their original packaging returned within 21 days will be refunded. Faulty goods that are within the manufacturers warranty will be repaired or replaced at our discretion. We do not accept used unwanted goods back for refund.

In the event that you decide to cancel your order before you receive your goods please advise us in writing. You have up to 21 days to withdraw from this contract. Details of how to contact us can be found on the Contact page of the website.  In the event that you withdraw from this contract goods must be returned to us as described in the Refund Policy above. In the event that you do not receive your goods please contact us and we will track your delivery and advise when the goods can be re-delivered.

For scissors we offer a guarantee against manufacturer’s defects for 12 months. The guarantee covers the replacement of defective parts or workmanship at no charge to the owner of the product. The cutting edges of scissors may become dull over a period of time. The sharpening of scissors is not covered by the guarantee. To arrange sharpening, please see details of our sharpening service. The guarantee will be made void if the scissors are serviced by a third party, not properly maintained or stored, or if the product is used for any purpose other than that it was intended for. The guarantee does not cover against damage caused by dropping or from poor service from a third party. Your statutory rights are unaffected. If you have any queries about our guarantee, please do not hesitate to call us on (01923) 2240404.

Sharpening Service
We provide scissors servicing at a subsidized rate for all Miraki and Mizutani scissors. The service involves returning the scissors to the manufacturer where the edges will be repaired as necessary and the scissors returned to their performance when new. All other TRI scissors are sharpened in the UK by authorised agents. The cost of servicing is £10.00 per pair plus VAT and is a condition of maintaining the warranty on your scissors.

Please ask us for a FREE POST return envelope for scissors servicing on (01923) 224040.

Delivery policy
Goods will be despatched on the day order (where the order is received before 12.00pm) for delivery by courier (or recorded post) for the next day. Orders received after 12.00pm will be despatched the following day on the same basis. Remember, there is FREE standard delivery to UK mainland for all orders over £20; orders under £20 will be subjected to a £2.50 courier delivery charge. All overseas orders will have shipping costs confirmed by email and approved by the customer prior to actual shipping.

Colour reproduction 
It&ly Hair & Beauty Ltd have taken great care with the colours of the products, as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change

Privacy Policy

It&ly Hair & Beauty Ltd only collects and stores information when you make a purchase. We will ask you for your first and last name, email address, billing address, delivery address, and credit card information. We consider the information you choose to share with us personal and confidential. We therefore do not share this information with any other parties. All sensitive/credit information supplied by you is transmitted via a secure socket layer (SSL) to encrypt your information and help make sure that only It&ly Hair & Beauty Ltd ever see it. To check that your browser is in secure mode, check that a “lock” or a “key” icon is displayed in the lower left-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This Line will typically show the first characters as “https” when a secure connection has been established rather than “http” which indicates a connection is not secured.


We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes. We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie which may be stored on your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.

Please note that should you disable cookies in your browser, elements of this website may not function correctly.

By using our web site, you consent to the collection and use of this information by It&ly Hair & Beauty Ltd, in accordance with this privacy policy. We will notify you of any changes to the privacy policy so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


All text and images, website design graphics, text selections, arrangements, are copyright © It&ly Hair & Beauty Ltd.

You are authorized to view, play, print and download documents found on our website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on this website. Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on this website.

It&ly Hair & Beauty Ltd
Registered office c/o Gowers Ltd, The Old School House, Bridge Road, Hunton Bridge, Kings Langley, WD4 8SZ
Registered in England No. 2880925
Registered No. 880925
VAT No. GB 629607517