It&ly Hair and Beauty
Unit One Gledrid Industrial Park
Chirk, Wrexham
LL14 5DG
We’re open Monday – Friday:
9.00 am – 5.00 pm Standard hours.
We are often available a little earlier or later.
T: 01691 779900
Please read our frequently asked questions. If you would like to contact us use the form below ( right at the bottom of the page if viewing on mobile)
Please note this a website for the UK based distributer for Itely Hair Fashion.
IF YOU ARE A CUSTOMER BASED IN THE USA PLEASE CONTACT THE USA WEBSITE HERE
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
We use national couriers to deliver our products free of charge (carriage paid) for orders that are over £30.00 excluding Vat. For order under £30 our standard charge is £5.00.
Which payment methods are accepted in the Online Shop?
We accept debit cards and credit cards from Visa and Mastercard.
How long will delivery take?
We normally process orders and ship on the day that we receive them (Monday to Friday). Delivery can take up to 48 hours, but is normally next day when the order is placed before 2.00pm
How secure is shopping in the Online Shop? Is my data protected?
Yes. Your payment is taken on a secure server with Barclaycard. We do not retain any information.
What exactly happens after ordering?
You will receive an email to confirm that we have received your order and a second email to advise that the order has been shipped. We aim to process, pack and ship orders on the day that we receive (for orders placed before 2.00pm) - Monday to Friday.
Do I receive an invoice for my order?
An invoice and delivery note will be supplied in the package with the goods.
What happens if I decide to cancel an order?
In the event that you decide to cancel your order before you receive your goods please advise us in writing. You have up to 21 days to withdraw from this contract.
You can write to us: It&ly Hair and Beauty, Unit 1, Park House, Greenville Crescent, Watford, Hertfordshire WD18 8PH
By telephone: Monday – Friday: 8.00 am – 5.30 pm T: 01923 224040 or 01923 245925
By Email: info@italyhairbeauty.com
In the event that you withdraw from this contract goods must be returned to us as described in the Refund Policy detailed in our T&C's. In the event that you do not receive your goods please contact us and we will track your delivery and advise when the goods can be re-delivered.
You can write to us: It&ly Hair and Beauty, Unit 1, Park House, Greenville Crescent, Watford, Hertfordshire WD18 8PH
By telephone: Monday – Friday: 8.00 am – 5.30 pm T: 01923 224040 or 01923 245925
By Email: info@italyhairbeauty.com
In the event that you withdraw from this contract goods must be returned to us as described in the Refund Policy detailed in our T&C's. In the event that you do not receive your goods please contact us and we will track your delivery and advise when the goods can be re-delivered.
Send us an email, Please include as much info as you can
Please submit this enquiry form and we will endeavour to get back to you as soon as possible to answer your query.