It&ly Hair and Beauty
Unit 1, Park House,
Greenhill Crescent
Watford, Hertfordshire
WD18 8PH

We’re open Monday – Friday:
8.00 am – 5.30 pm
T: 01923 224040
T: 01923 245925

info@italyhairbeauty.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We use national couriers to deliver our products free of charge (carriage paid) for orders that are over £30.00 excluding Vat. For order under £30 our standard charge is £5.00.
Which payment methods are accepted in the Online Shop?
We accept debit cards and credit cards from Visa and Mastercard.
How long will delivery take?
We normally process orders and ship on the day that we receive them (Monday to Friday). Delivery can take up to 48 hours, but is normally next day when the order is placed before 2.00pm
How secure is shopping in the Online Shop? Is my data protected?
Yes. Your payment is taken on a secure server with Barclaycard. We do not retain any information.
What exactly happens after ordering?
You will receive an email to confirm that we have received your order and a second email to advise that the order has been shipped. We aim to process, pack and ship orders on the day that we receive (for orders placed before 2.00pm) - Monday to Friday.
Do I receive an invoice for my order?
An invoice and delivery note will be supplied in the package with the goods.
What happens if I decide to cancel an order?
In the event that you decide to cancel your order before you receive your goods please advise us in writing. You have up to 21 days to withdraw from this contract.
You can write to us: It&ly Hair and Beauty, Unit 1, Park House, Greenville Crescent, Watford, Hertfordshire WD18 8PH
By telephone: Monday – Friday: 8.00 am – 5.30 pm T: 01923 224040 or 01923 245925
By Email: info@italyhairbeauty.com
In the event that you withdraw from this contract goods must be returned to us as described in the Refund Policy detailed in our T&C's. In the event that you do not receive your goods please contact us and we will track your delivery and advise when the goods can be re-delivered.

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